Customer Services
Cookie policy
Cookies are small text files that are downloaded to your device when browsing a website. We use cookies to keep track of the items in your basket, to save your vehicle selection and to remember you when you return to our site. To order products on our website you need to have cookies enabled - see the Managing Your Cookies section of this policy. Our cookies don't store sensitive information such as your name, address or payment details.
Types of cookies in use on our website
Strictly Necessary cookies
The cookies are essential for the website to operate how you would expect it to. They support important functionality, such as the shopping basket.
| Cookie Name | Provider | Expiration | Purpose |
| seshid | roofbox.co.uk | Session | A general purpose identifier used to maintain user session variables |
| cookieconsent_status | roofbox.co.uk | 1 year | The cookie is used when a user confirms that they are happy with this website's use of cookies. |
| cookie_Boltsize, cookie_Boltsize_ID, cookie_Odd_Tyre, cookie_Odd_Tyre_ID, cookie_Profile, cookie_Rim, cookie_Tyre, cookie_Vehicle_ID, cookie_Width | .roofbox.co.uk | 9 hours | Used by roofbox.co.uk to ensure that only products which are suitable for the selected vehicle are displayed and available to add to the basket. |
| __cfduid | .cloudflare.com | 1 year | Cookie set by Cloudflare to identify trusted web traffic. |
Functionality cookies
These cookies are used to support your experience on the site and include user-selected options, site navigation aids, etc. Generally, no personally identifiable data is collected with these types of cookies.
| Cookie Name | Provider | Expiration | Purpose |
| __zlcmid | .zopim | 1 year | Used by Zopim to allow you users to continue to use the chat function whilst browsing different pages on the site. |
Performance cookies
These cookies are used in the management of the site and include recording visitor numbers, user behaviour and other web analytics. Limited identifiable data may be collected.
| Cookie Name | Provider | Expiration | Purpose |
| __utma | Google Analytics | Persistent | This cookie keeps track of the number of times a user visits the website. |
| __utmb, __utmc | Google Analytics | Session | These cookies are used to determine how long users spend on the website. |
| __utmt | Google Analytics | 10 minutes | This cookie is used to throttle the request rate for Google Analytics, limiting the collection of data on high volume sites. |
| __utmz | Google Analytics | 6 months | This cookie is used to record where the user came from |
| __atuvc, atuvc | .roofbox.co.uk | 2 years | These cookies update the counter on the website's social sharing function |
Third party cookies
| Cookie Name | Provider | Purpose |
| GPS, IDE, PREF, VISITOR_INFO1_LIVE, YSC | YouTube | These cookies help track the number of views for a particular video. The pref cookie will track user preferences and serve up related content or adverts within an embedded YouTube video. |
| 1p_JAR, APISID, CONSENT, DV, HSID, NID, PREF, SAPISID, SID, SIDCC, SNID, SSID, UULE | These cookies help track the data related to Google ads. The pref cookie will track user preferences and serve up related content or adverts. | |
| cw_id, loc, mus, oid, uvc, uid, __vc | .addthis.com | Used by AddThis to provide all the sharing of this website on other sites and platforms. |
| DSIS, IDE | .doubleclick.net | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficiency of an ad and to present targeted ads to the user. |
| fr | .facebook.com | |
| _hjIncludedInSample | hotjar.com | This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. |
| _hjClosedSurveyInvites | hotjar.com | This cookie is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown. |
| _hjDonePolls | hotjar.com | This cookie is set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in. |
| _hjMinimizedPolls | hotjar.com | This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. |
| _hjDoneTestersWidgets | hotjar.com | This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. |
| _hjMinimizedTestersWidgets | hotjar.com | This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through the site. |
| _hjDoneSurveys | hotjar.com | This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet. |
| _hjShownFeedbackMessage | hotjar.com | This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. |
| _hjRecordingEnabled | hotjar.com | This value is set when a recording starts. It is used to see if the user is already recording this particular session. |
| personalization_id, guest_id | .twitter.com | Cookie is set to allow Twitter integration and sharing capabilities for social media. |
Managing your cookies
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org
Please be aware that restricting cookies may impact the functionality of all the websites you visit. Many of the interactive functions offered by websites are dependent on cookies and disabling or blocking cookies can prevent these services from working or reduce their usefulness.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer's website.
Updated 4th March 2024
